💰 Refund Policy

MoveTail Refund Policy

At MoveTail, we are committed to providing high-quality products designed to support pet wellness. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase or order confirmation is required

Products that are opened, used, or damaged due to misuse may not be eligible for return.

Non-Returnable Items

For safety and hygiene reasons, the following items may not be returned:

  • Opened pet supplements or consumable products

  • Products damaged due to improper use

  • Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time typically takes 5–10 business days depending on your payment provider

Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:

📧 service@MoveTail.com

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account

  2. Contact your credit card company

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may already be processed and shipped.

Contact Information

For return or refund inquiries, please contact us:

📧 service@MoveTail.com